Quantcast
Channel: Adobe Community : Unanswered Discussions - Acrobat
Viewing all articles
Browse latest Browse all 73766

Adobe cannot see my printer....

$
0
0

Hello. this is my first question on this site as previously, I've never had any problems with Adobe!

 

My issue is that I have installed a new printer and now Adobe cannot see this printer.

I have Windows 7 and my previous printer was an HP which I could use both hard wired and wirelessly to print pdf's. The reason I have changed my printer is that my old printer did not have the ability to be plugged straight into my router but had to be plugged into an old tower pc that I had in order for me to use it wirelessly!

So, today, I plugged my new Brother MFC-5890CN straight into the router, found it on my laptop and voila everything was perfect. I printed a few word documents and also some stuff from the net but when I went to print a pdf - nothing.

Things I have tried, with a restart in between.

Deleting my printer and re-installing.

Deleting my printer and re-installing with software obtained from Brother website.

Deleting Adobe Reader and re-installing. (Which gave me a more recent version)

Plugging the Brother printer into my laptop with a USB cable

 

The weird thing is that my husband can print pdf's from his laptop when he connects wirelessly to the Brother printer?

 

So its obviously some issue with my laptop and Adobe...

 

I feel like I need to be able to get Adobe to reset its printer list. For some reason, although I have deleted my old printer from my machine, that is the printer that comes up as the printer that Adobe wants to use?

 

I cannot set my printer as Default either but that is a long standing issue as I couldn't do that with my old printer. It comes up with error message 0x00000709.

 

Please does anyone have any help for me????

 

Sarah


Viewing all articles
Browse latest Browse all 73766

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>