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Why can't my end user complete and save the PDF?

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My file was created in Acrobat XI with fields for clients to complete.  I email it to my client.  They can fill it out, but can't save it.  It gives them the option to go to a website for a signature and to email back to me from that site. (Most of the time when they do that, the form comes back blank.)  There is no signature required on the form.   I just want my clients to be able to type on the form, save it and email back to me directly.


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