I've created a simple form with a submit button and was careful to correctly type the syntax "mailto:xxxxxxxxx@xxx.xxx." The Reader extended (Reader Extended PDF>Enable Additional Features) form's "submit button" works on my computer (Adobe Pro X - Mac) and on a co-worker's PC but not on another co-worker's Mac using Reader X. We use Outlook (on both the Macs and PCs), and I've monitored their selections to ensure they are choosing the correct client in the dialog box.
All the actions are the same. What is wrong? Is there something in the creation of the pdf that is hindering the email client? I've looked at the Security settings, and "Security Method: No Security" is checked. I work in an environment where all the computers have Reader 8 or above.
I'd appreciate your insight - the forms are worthless to me unless the submit button works as indicated. Please don't hesitate to ask for additional information.