Hi I am hoping someone can help me.
We have a PDF document that contains an XML form. We are starting to utilize DocuSign software to electronically sign and route our forms. The problem is that this form cannot be converted in the DocuSign portal. We need a way to flatten the software once it has been completed and all information has been input into the form and sent to us by a faculty member. I have downloaded a couple of different JavaScript add ons and have tried them. One doesn't seem to do anything the other one UVSAR_selectiveFlatten.js attempts to flatten the form but then quits and pops up the message "Security settings or digital signatures in this file prevent flattening."
When I look at the security settings under properties for the form it says "No Security" in the drop down box and there are no signatures in the form. I am attempting all of this on a blank form.
Flattening or printing to PDF works ok on a PC but we have a few Mac users and that is where our problems are coming in. The only option to print to PDF is the little drop down box in the bottom left corner of the print dialog box that says save as PDF. When we try this it pops up the message, "Saving a PDF file when printing is not supported. Instead, choose File > Save." File>Save just saves a copy with all of the XML code, etc.
The only other option we have found is to save the file as an image but this then breaks the file into 3 pages. We also don't want to print the form and then have to rescan it back in.
Does anyone have any suggestions on what we could do to flatten the image so that it could be easily uploaded to DocuSign.
A link to the form is here: http://rgs.usu.edu/spo/files/uploads/forms/SP-01.pdf
Any help or advice that you may have to offer will be greatly appreciated.