Adobe won't call me back - Submitting a form does not work

November 9, 2017, 7:42 am

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I have created a form in Adobe Acrobat Pro. The form works beautifully. Until the end user hits submit. Then the form goes to their outlook "outgoing" file; they have to hit send. THEN, who knows where it goes because the Adobe Acrobat Pro Tracker claims there have been no responses. Sometimes the enduser gets an email in their inbox and they are told to follow special instructions which also do not work.

 

So Adobe got on my computer and had me open the form in Adobe Cloud; the form worked beautifully, but the user had to scroll all the way back to the top to hit submit - guess what? The button didn't work it does nothing.

 

I scheduled a service call but Adobe hasn't responded and they are two hours late! I need this form to work in the next hour, anyone have suggestions for me?

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Batch Conversion

November 9, 2017, 7:43 am

≫ Next: Adobe Acrobat Standard 8 Re-activation

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Is there a way to do a batch conversion of .pdf files to Microsoft Word in DC?

Adobe Acrobat Standard 8 Re-activation

November 9, 2017, 8:24 am

≫ Next: create a blank pdf from command line

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I have been on the phone with Adobe and they said to come to this site to get resolution for not being able to Re-activate my Adobe Acrobat Standard 8.

When I try I get Error Code 160:41

create a blank pdf from command line

November 9, 2017, 8:30 am

≫ Next: show/hide textbox on radio button

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Hi all,

is it possible to create a blank pdf from command line?

I have not yet distiller or writer, but I would need to create this single page blank pdf.

 

thanks

show/hide textbox on radio button

November 9, 2017, 8:31 am

≫ Next: How do I sign an already signed doc??

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Cheers!

 

I know that it is an issue that is discussed and solved in various platforms, but i have a very (probably quite simple) issue that I can not solve.

I believe I am missing a small but some important parameter since I am new to js.

 

Basically, I am creating a pdf form in Acrobat.

I have 6 radio buttons in a group (group name: Group1) and each have different names.

Independent than that I have some text field (layer name: "DayMonth-1") that I would like to display (which is hidden in default) if the user selects for example first radio button (layer name: "un_jour_precis" under Group 1).

 

I used the following code as a MouseUp Event for my radio button:

 

var x = this.getField("un_jour_precis"); if (x.value = "Off") {     this.getField("DayMonth-1").display = display.visible; } else {     this.getField("DayMonth-1").display = display.hidden; }

 

But, nothing happens

 

I would appreciate any corrections/suggestions!

How do I sign an already signed doc??

November 9, 2017, 8:38 am

≫ Next: Adobe Acrobat Pro DC - Default Page Display settings not working

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I created an agreement and then sent it to the other parties for signature. Now I need to sign it. However, I can't figure out how to do it.  Can someone give me some guidance please?  Thanks in advance!

Adobe Acrobat Pro DC - Default Page Display settings not working

November 9, 2017, 9:40 am

≫ Next: Save as Reader Extended PDF - Possible with Javascript

≪ Previous: How do I sign an already signed doc??

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I'm using Adobe Acrobat Pro DC.  When I first started using it, documents opened at full screen, around 200% zoom.  I changed my preferences immediately to 100% using the below steps.  Up until month or so ago, documents opened up at my preferred default of 100% zoom.  Now all of a sudden everything opens at 200%+ full screen.

Under Edit - Preferences - Page Display, the Default Layout and Zoom is set to Single Page, Zoom 100%

Edit - Preferences - Full Screen - Full Screen Set Up - the box is UNCHECKED for "Fill Screen with one page".

 

The default Page Layout/Zoom are no longer working.  Every new document I open jumps out at me at 200%+ full screen.  I have to go into the actual document properties, change the zoom and save it (if I need to save the document).

 

It's driving me crazy!!!!  I open at least 50 documents a day and this 200% initial view is killing me! Why don't the default view settings work any more??  I read on the forums there was a patch in late August to fix this. When I click "Help", check for updates, it says no updates available.

 

I'm at my wits end and have spent hours searching for the solutions.  Further frustrating me is there no way to directly contact Adobe for help.  All roads lead to the Forums.  We'll see if I get an answer.  It's crap customer service to take money for software and then not provide help when features fail....

 

Adobe - if you can't fix the your default settings to work properly, then why don't you design the software to open docs at 100% not full screen (the most popular preference).

Save as Reader Extended PDF - Possible with Javascript

November 9, 2017, 9:47 am

≫ Next: Set specific layer to Never Print using JS

≪ Previous: Adobe Acrobat Pro DC - Default Page Display settings not working

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Is there a way with javascript to Save a PDF Form with the Reader Extended PDF option activated?

 

I was expecting to be able to do so with an Action, but this is not available.

 

Thanks!

 

Jean-Claude

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Set specific layer to Never Print using JS

November 9, 2017, 9:50 am

≫ Next: Scanned paper size - Can't get the correct size

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What would be the best way to automate with JS for changing a specific layer in PDF to have is Print Initial State to «Never Print»? Is it possible?

Scanned paper size - Can't get the correct size

November 9, 2017, 11:05 am

≫ Next: Cannot add one drive to Acrobat

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I'm trying to create a scanned PDF/A in letter size in acrobat.

If I scan the document using a different software (which can't create a pdf/a) with the same scanner, I get the correct size.

Whenever I create it in acrobat, even if I enter the size manually, the size is incorrect.

 

Windows 10

Brother ADS-2000

Adobe Acrobat DC pro

Cannot add one drive to Acrobat

November 9, 2017, 12:03 pm

≫ Next: Can't print to second printer

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I'm trying to add onedrive to Acrobat: Add account -> add one drive -> one drive login appears, but after adding the credentials in the login page, the login page simply disappears, and no one drive account is added. Why's this?

 

 

--->

 

correct credentials entered, confirmed by logging in to one drive online.

 

---->

 

NO CHANGE

Can't print to second printer

November 9, 2017, 4:05 am

≫ Next: Lost in Transfer?

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We are having an issue with some users on our Domain that have mandatory profiles.

 

This is not affecting all of these users which is even more confusing.

 

Each user has 2 printers installed as part of their logon process.

 

In Windows we can see both printers listed and can print test pages to both.

 

In ALL other applications such as Office, IE and other corporate applications we can see both printers and print to them.

 

However in Acrobat Reader DC we can only see the first printer and the second one is not listed at all.  The second printer is a colour printer which is why they want to use it.

 

Windows 7 Pro is the OS.

 

All PC's are patched and we have the latest print drivers for the printers installed.

 

Anyone know why reader only shows the one printer??

Lost in Transfer?

November 9, 2017, 12:44 pm

≫ Next: Scan a letter get an OCR error that doc is larger than 45x45

≪ Previous: Can't print to second printer

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I have this document I have been working on. It's a Google doc. Only, the client does not use Google docs.

So I transfer the original document to PDF. Only now I find that once the file is larger than a certain size, the images start disappearing from the last several pages in the transfer.

 

This leaves me with the undesirable option of chopping the document up into parts in separate files. Which breaks the page number continuity, and more importantly, means that the LINKS between table of contents and internal page/section references no longer work, since the pages linked to are no longer there.

 

I have also tried converting it to MS Word, which is... okay-ish... but the formating is a bit off.

 

Does anyone have any ideas??

Scan a letter get an OCR error that doc is larger than 45x45

November 9, 2017, 12:49 pm

≫ Next: Downloading Adobe Reader for install on another machine

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I scanned a letter size doc to PDF.  When I tried to OCR it, I get an error saying the document is larger than 45x45.  I scanned with HP4050 and using Acrobat 9.5.  Not sure what is wrong.

Downloading Adobe Reader for install on another machine

November 9, 2017, 10:55 am

≫ Next: show/hide dropdown fields based on user choice

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I work in a government environment where we have to networks, one unclass and the other classified.  I need Adobe Reader installed on a computer on the classified network, but I am unable to use IE to do it. I want to be able to download Adobe Reader on my own computer, burn it to a CD and install it on the classified network machine, which process has already been blessed by my IAO/ISSO.  How can I do this without the downloader wanting me to install it on this computer?

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show/hide dropdown fields based on user choice

November 9, 2017, 1:15 pm

≫ Next: HELP ME PLEASE!!!

≪ Previous: Downloading Adobe Reader for install on another machine

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I am creating an adobe form and have 4 dropdown fields [text1, text2, text3, text4] that are populated by another dropdown box [main_text].  The fields text1, text2, text3, text4 have the same options [option1, option2, option3, option4].  Is there a way to hide an option when it is selected in one of the dropdown boxes?  For instance if a user chooses option 1 in the dropdown box called text1 can that option be hidden in the other 3 dropdown boxes [text2, text3, text4].  Then the same thing when the user chooses an option for text2 and so on.  Eventually by the time they get to text4 there should be only 1 option left for them to choose.

HELP ME PLEASE!!!

November 9, 2017, 1:42 pm

≫ Next: After Update, I can't open any PDF form from IRS

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I lost three important documents just a couple of minutes ago and I don't understand how it happened. Something appeared on my screen like : you have to give a different name to your file so I clicked okay and then everything shut down. Can somebody tell me if I can do something to have back my files?

After Update, I can't open any PDF form from IRS

November 9, 2017, 1:56 pm

≫ Next: Unable to run this.exportAsText() method

≪ Previous: HELP ME PLEASE!!!

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When I do my payroll reports, I download the IRS forms, say f941. They can be filled in. I save them with the name of the quarter... f941-2017-qtr3.pdf.

 

Since the last update, any attempt to open these forms will crash Acrobat.

 

I am running Acrobat DC 17.012.20098 on Windows 7 Pro 6.1.7601 Service Pack 1 Build 7601

Unable to run this.exportAsText() method

November 9, 2017, 2:21 pm

≫ Next: Pdf_custom-size_paper

≪ Previous: After Update, I can't open any PDF form from IRS

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Hi

I have created a basic form and there is a field that I want to export as text. this.exportAsText(); method works well in acrobat dc pro but not in acrobat dc reader. When I tried to run it via button, it returned this error:

NotAllowedError: Security settings prevent access to this property or method.

Doc.exportAsText:3:Field test:Mouse Up

Also, this method was running from folder level script from the global javascript directory but couldn't get pass the security.

 

Also tried it with beginPriv() but again, same error.

I would really appreciate if somebody can point me to the right direction.

 

Thanks

Pdf_custom-size_paper

November 9, 2017, 3:05 pm

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Hello all,

 

I have encountered a problem with a creation of pdfs out of Word 2016 (Mac). My document has a custom size paper (155 mm x 225 mm), everything is set up in Word and is smooth. The problem starts when I try to export the document into pdf. It automatically turns it into A4. No matter what I do. I tried printing through pdf/Adobe pdf, creating pdf through Adobe Acrobat etc. I can't get it done. Also I can't have Acrobat tab in Word run. When I had Acrobat as a trial the tab appeared in Word, but once I deleted a trial and acquired full Acrobat it does not work. The tab is technically there saying Acrobat, but when I click on it only error message pops up. There is nothing available on that tab. I bought Acrobat specifically to be able to create pdfs out of Word on non-standard paper size. How do I do it now?

 

Thanks in advance for help,

Bogdan