I've been running CS6 on my Windows 7, 64 bit machine since at least October. I had the 30 day issue at the 30 day mark, but resolved it and it's worked flawlessly for months after that. Now, I get an error message that says Acrobat Distiller has stopped working. My only option is to close that window. Acrobat continues to work to read, edit and save an already created PDFs. Here are where I experience errors.
I can create a new PDF within Acrobat. If I click "Create PDF" then choose a Word Doc, it gives me at least two times the error message that Acrobat Distiller has stopped working. If I keep closing that message, eventually the pdf will have been created and will be in the Acrobat window and the file will be saved.
I can't print to PDF at all. When I try from within Acrobat, I see a little window that says it's checking fonts, then the Distiller stopped working error message. When I try printing to pdf from other programs (have tried Word, Firefox), crashes. It could be a one page document with just text, or something with pictures - no go. I just tested it again - now Acrobat is not responding. I can't end the Acrobat process - have tried closing the window, and saying end process, tried ending Acrobat from within task manager, tried ending the acrobat and acrotray processes - multiple times in Task Manager and Acrobat won't close.
I don't know how to fix this. I've checked to make sure Acrobat was updated; I've updated my Windows; I've reinstalled Acrobat. Nothing fixes it.
When I run Acrobat Distiller, it freezes seemingly in the midst of checking fonts. Here is the text of the problem details section of the error message I get:
Problem Event Name: InPageError
Error Status Code: c000009c
Faulting Media Type: 00000003
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Any advice?
Roxy